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Answers to Frequently Asked Questions Regarding Geneva 304 Closure Due to COVID-19
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Greetings Geneva 304 community,

Please read this carefully, as it includes much important information regarding the supports our staff are providing across these departments: Communication, Learning & Teaching, Technology, Student Services, Food Services, and much more. We will continue to update this document as the need arises.


Questions below have been added or updated on March 31, 2020

Q. How does Gov. Pritzker’s “stay-at-home” order affect Geneva 304 schools?    

Geneva 304’s state-mandated school closure has been extended through Thursday, April 30.    

Q. Will Geneva 304’s remote learning plan still continue?    

Yes, when we return from spring break on Monday, April 6, Geneva 304 teachers will continue to provide learning opportunities and be available to students during typical school hours on all scheduled remote learning days through April 30.

Q. Will Geneva 304’s Grab and Go meal program also be extended for qualifying students?    

Yes, we will now provide Grab and Go meal service for qualifying students through Thursday, April 30 with pickup locations at the front entrance of Harrison Street Elementary School and Williamsburg Elementary School. If you have questions, please do not hesitate to contact our business office at 630-463-3030 or [email protected]  

Q. How does this closure affect end-of-year activities such as prom and graduation?    

We acknowledge there are concerns regarding how this order could impact end-of-year activities and events including prom and graduation. We, of course, share these concerns with you, and will communicate with you as soon as we determine our course of action.  

Q. Do these days need to be made up?  

No, these are considered “remote learning days,” which the governor has proclaimed do not need to be made up.  

Questions below have been added or updated on March 26, 2020

Q. My family would like to help out during this time. How can we volunteer?    

We are so grateful to families who have stepped up with this offer to help their neighbors. Please consider the following support opportunities, which have been identified by our partners as having a large impact on our community:   

  • Volunteer Fox Valley is a virtual resource center with opportunities throughout the Fox Valley area. This is funded by United Way and Aurora University. Volunteer information can be found here: 
  • Northern Illinois Food Bank is in desperate need of volunteer help. This is where food is sorted, boxed and prepared to be distributed to food pantries all over the county.?You can register online at and view all the shifts available. If you can help out sooner than the posted calendar allows, just give them a call at 630-443-6910 and they will be happy to hear from you and most likely take you sooner! 
  • Kane Senior Council administers the Meals on Wheels program for senior citizens in our area. Batavia United Way has funded this program for years. This program provides seniors with a wide variety of ready-to-eat, single serving meals. Volunteers pack and deliver meals to the homebound seniors. Special dietary needs are accommodated. Due to a shortage of help, volunteers are needed immediately. Call direct to 708-872-7820 if you would like to volunteer.  

Questions below have been added or updated on March 19, 2020

Q. What does “Act of God” mean as it relates to this school closure?  

The Illinois State Board of Education has designated March 17-March 30 as “Act of God” days. While at this time the state’s “Act of God” designation for these missed days means that this work is not required for students, we nonetheless want to support and encourage our students to keep engaging in educational activities via our remote learning plan.      

Q. Are teachers required to teach during “Act of God” days?  

While the state isn’t mandating it, Geneva 304 administrators and teachers have collaborated and are moving forward together with our remote learning plan for daily touchpoints beginning Monday, March 23.     

Q. Do these days need to be made up?  

The Illinois State Board of Education has said that the days we are out of school related to the current situation do not have to be made up at the end of the school year.     

Q. How might next week’s activities look different for my child?  

In some cases, they may not. What you can expect next week is daily activities and availability of teachers during typical school hours.   

Questions below have been added or updated on March 18, 2020

Q. Will the district provide opportunities for continued learning during the extended closure?   

As this situation has evolved, we have received additional clarity from the state and have collaborated with our teachers to provide you with some updates to our plans for the days ahead. We have been working to implement our Geneva 304 e-learning plan in an introductory fashion this week and are targeting full implementation beginning next week. Starting Monday, March 23 our teachers will provide learning activities and be available for students on a daily basis during typical school hours.   

Q. Will students be “required” to complete all of the continuing learning opportunities that are shared?   

We are looking to the Illinois State Board of Education for this guidance. Current language from ISBE (3/17/20) reads: “ISBE recommends that any student work completed during the mandated statewide school closure not count toward student grades or otherwise impact a students’ academic standing. However, as we do not yet know the full extent of the closure and want to minimize any negative effects on students, schools may allow student work to count during the closure ONLY to increase a student’s academic standing.”   

Q. Will the student’s work count toward their grade?   

According to our current understanding from ISBE as quoted above, it can only count to increase a student’s grade.    

Q. How are decisions about school-sponsored athletics being determined?    

IHSA has developed a webpage regarding this topic. Please visit this page for the latest updates.      

Questions below have been added or updated on March 17, 2020

Q.  What if I am not getting district, school or teacher emails?  

Please make sure your email address is up to date in Home Access Center at this link.

If you are a community member, you can also sign up for 304 Connects email messages from the district at this link.  

The District also posts every community message to its website, and the archive of all 304 Connects messages to the community can be found at this link.

Q. What if the links on the PowerPoint that were sent by my child's teacher are not working?   

Please reach out to your child’s teacher directly.    

Q. I am having trouble connecting my child's device to our home WIFI network, I have tried the districts troubleshooting website, but still cannot connect.     

If the 1:1 Troubleshooting Guide does not help to resolve the issue, the following options are available during this time:   

Please note that technical support is limited as our support team is prioritizing critical issues.     

Q. Are there area resources beyond the school district where families in need can find additional supports?   

Yes. Below is a list of local area food pantries which may be an additional support for families. (*) It is recommended to call ahead - hours and days may change.    

Salvation Army, St. Charles 
1710 South 7th Ave.  St. Charles 
Phone 630-377-2769 
(*)Pantry Hours  Mon to Fri 8:30 am to 3:30 pm   

St. Peter’s Food Pantry 
1891 Kaneville Road  Geneva 
Phone 630-232-0124 
(*)Pantry Hours  2nd and 4th Wednesday  8:30 to 11:30 am   

Chapel Street Church  Shepherds Heart Food Pantry 
2300 South Street  Geneva 
Phone 630-232-7068 
(*)Pantry Hours  Tuesday noon to 2 pm 
Wednesday 9 to 11 am 
Thursday 9 to 11 am & 5 to 7pm 
Can visit twice a month (every other week)   

** Batavia Interfaith Food Pantry 
100 Flinn Street  Batavia 
Phone 630-879-3784 
(*)Pantry Hours  Tuesday 1 to 3 pm  Wednesday & Thursday evening from  6:30 pm to 7:30 pm 
Friday 10 am to noon 
** Open only to Residents of Batavia & Batavia Township    

Questions below have been added or updated on March 16, 2020

Q. What is the plan for district events and activities?

During this time frame, all district events and activities are also postponed or canceled. More information will be communicated when possible.

Q. Where can I find reliable resources about COVID-19?

Please refer to these reliable sources: Illinois Department of Public Health, Kane County Health Department, and Centers for Disease Control

We realize there is a lot of information on this topic, and it can be overwhelming to navigate. For this reason, we have curated information on our website for families, and we are working to update it as more information is provided:

Q. I still have questions about COVID-19. Who can I contact?

The IDPH is prepared to answer your questions about COVID-19: call the hotline at (800) 889-3931 or email [email protected].  

Q. Will my child have access to a school-issued device?

Students in grades 3-12 were asked to take their devices home on Friday, March 13, 2020.

Students in grades K-2, or those that were absent or unable to take home their device, may use a personal computer or other Internet-connected device to receive information regarding learning opportunities.

Q. What if I don’t have Office installed on my personal computer?

As a parent/guardian of a student enrolled in Geneva CUSD 304 schools, you eligible to install Office on up to 5 personal PCs or Macs at no cost. Now is a great time to take advantage of this benefit to ensure that your personal PCs or Macs have the software students need to support learning and communication!

Q. What if I or my student does not know their Microsoft Office 365 account information?

Information regarding Office 365 accounts will be sent by email to the parents of K-2 students. Students in grades 3-12 should be familiar with their school-issued Office 365 username and password. If you need help, please contact technical support.

Q. What if we don’t have Internet access at home? 

There are a few opportunities for families or staff that do not have Internet access at home to get online.

1.      Many local businesses offer free wireless Internet access to customers. While these businesses remain open to the public, students, parents, or staff may be able to access the Internet.

2.      Comcast has recently announced several changes in response to COVID-19. For details, review Comcast’s COVID-19 information page.

      a.      Low-income families may qualify for their Internet Essentials program. It was recently announced that they are offering 60 days of FREE access to qualifying families. This service is normally $9.95 per month.

      b.      A map of Xfinity WiFi locations is located here:

3.      Several other Internet and cellular service providers are also announcing changes in response to COVID-19. Parents and staff should check with their current providers to determine specific provisions that apply to their service.

Q. Is Internet access filtered for devices when they are away from school?

Yes, when students are using school-issued laptops. These laptops have special software configured to support filtering when students are not at school. This allows the same rules that apply to students at school to also apply at home. To learn more about this and other Internet Safety practices, please review the Internet Safety & Security resources page.

Q. What resources are available for families who need child-care support?

Geneva CUSD recognizes the challenges related to child-care during our district closure, but we are unable to offer child-care support in our schools.

Q. What resources are available for students and their families who need additional support?

Kane County residents can dial 2-1-1 and get connected to LIVE human services specialists who are ready to discuss your needs or concerns and connect you to local and state resources. This includes food, shelter, help with aging parents, domestic abuse and much more. This also includes the most accurate and up-to-date information regarding COVID-19 from our country’s most trusted and reliable experts. Calls are free, confidential, and phone lines are open 24 hours a day, 7 days a week. Help is available in more than 150 languages.

Q. What if my child has an IEP?

We recognize that closure of schools is challenging for all families. We are sensitive to the fact that this type of disruption to routine, programming, services, and structure may be even more disruptive to your child and your family. We are still waiting on guidance from the Illinois State Board of Education regarding the provision of special education services and special education timelines during this time. 

Q. What if my child has an IEP meeting or 504 plan meeting scheduled during the school closure?

All IEP and 504 meetings that are scheduled between March 17, 2020-March 30, 2020 are canceled. If your child has a current IEP/504 and has an Annual Review due during this timeframe, their current IEP/504 will remain active until an IEP/504 meeting is held. Further information regarding rescheduling of IEP/504 meetings will be communicated with you at a later date.

Q. What if my child is scheduled for a screening or evaluation at the Geneva Early Learning Program?

All screening and evaluations are canceled during the closure. A staff member from the Geneva Early Learning Program will reach out to you to reschedule once school is back in session.
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