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Answers to Frequently Asked Questions Regarding Geneva 304 Closure Due to COVID-19
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Greetings Geneva 304 community,

Please read this carefully, as it includes much important information regarding the supports our staff are providing across these departments: Communication, Learning & Teaching, Technology, Student Services, Food Services, and much more. We will continue to update this document as the need arises.

Questions below have been added or updated on June 29, 2020

Q. Will Geneva 304’s Grab and Go meal program be extended for qualifying students?    

Yes, we will continue to provide Grab and Go meal service for qualifying students through summer break. Weekly lunches will be available to qualifying families for pickup on Mondays from noon-1 p.m. at Geneva High School near the Viking Statue/Bus Lane.

Delivery arrangements also are available by contacting General Manager of Food Service Rick Herwaldt at [email protected] or 630-463-3827. More information about the details of this plan, as well as the new food items that are available, have been communicated directly to qualifying families. If you have questions about the program, please do not hesitate to contact the District's business office at 630-463-3030 or [email protected].           

Questions below have been added or updated on June 24, 2020

Q. What is the latest guidance for the 2020-21 school year?

One June 23, the Illinois State Board of Education released guidance for schools on the 2020-21 school year, which strongly encourages schools to reopen in the fall for in-person learning. These guidelines will go a long way toward answering critical questions all of us share about what the 2020-21 school year will look like in terms of in-person learning, scheduling, transportation, wearing masks, social distancing and other measures intended to keep everyone safe and healthy, while also re-engaging students in the learning process.  Please read more about this and the District's next steps at this link.

Questions below have been added or updated on May 29, 2020

Q. Is there one location for families to access additional learning opportunities to engage in over the summer?

Yes. Our teachers shared some of their favorites, and our Instructional Coaches curated this site for your reference. Resources are most appropriate for our learners in the elementary grades, but there are a few sites for the secondary level. Any use of these resources is optional.  

Questions below have been added or updated on May 26, 2020

Q. My student has a school-issued device at home, when are they expected to return the device?

All students, except those currently in grade 12, will keep their school-issued devices over the summer. This includes students in 5th and 8th grades who are transitioning tho middle and high school. More communication will be forthcoming from your student's building as the 2020-21 school year nears.      

Questions below have been added or updated on May 20, 2020

Q.  My child is entering Kindergarten or will be a new student starting in the 2020-21 school year. When can we expect to be issued a device?    

Device assignments will be made at the start of the new school year in August. 

Q.  What if technology support is required over the summer?    

Support over the summer will be on a limited basis.  We encourage families to use the 1:1 Troubleshooting Guide as a first step to help resolve the issue.  If the problem persists, a support ticket may be opened at this link.

Q.  Will there be curbside support opportunities over the summer?    

The last week of formal curbside support will be May 18. After that, curbside appointments will be scheduled on an as-needed basis and families or staff will be communicated with should a curbside visit be necessary.    

Q.  What if we are moving out of the District and have one or more school-issued devices at home?    

Please contact your child’s school to schedule a time to drop off the device and power cord.  If you are unable to reach your school’s main office, please contact Home Access Support at 630-463-3097 and arrangements can be made to schedule the device return.  

Q.  My student is transitioning to the Middle or High School, when will they be issued a device?     

Students entering 6th or 9th grades will be issued a new device at the start of the 2020-21 school year.    

Questions below have been added or updated on May 8, 2020

Q. What are the plans for allowing families and students to pick up belongings before the end of the year?

We are making final preparations for end-of-year pickup and/or drop-off of student belongings and school materials. You can expect to hear more about from your building principal in the coming days. These plans will look a bit different at each building and level, due to the nature of the student needs being so different at each grade, but one consistency remains: our attention to the safety and security of our students and staff. In these plans, procedures will be outlined regarding social distancing and safety measures. Our administrators and Operations & Maintenance staff have been working hard on these plans, and we thank our families for their patience.   

Q. Are there area resources beyond the school district where families in need can find additional supports?     

Yes. Below is updated information from St. Peter Community Food Pantry (a list of additional local food pantries is listed further down on this page): The St. Peter Community Food Pantry is open to any individual or family that is in need of groceries for yourself of your immediate family. We are located at St. Peter Church, 1891 Kaneville Road, Geneva on the west side of the St Peter Church campus in the Parish office building. The pantry is

Questions below have been added or updated on April 30, 2020

Q. How does this closure affect prom and graduation?

Geneva High School staff have been working hard to weigh some very difficult decisions regarding the important events that were scheduled for senior students. Please see the following letter outlining decisions for some of these events, which GHS Principal Tom Rogers has communicated directly to seniors and their parents/guardians, at this link.

In addition, please note that on May 29 Dr. Carmen Ayala, the Superintendent for the Illinois State Board of Education, stated: "all in-person graduation ceremonies of any kind are not allowed at this time. This directive extends to drive-through graduation ceremonies or events where students come in small groups to the school or another location for a photo or to walk across a stage."     

Questions below have been added or updated on April 23, 2020

Q. How are decisions about school-sponsored athletics being determined?     

IHSA continues to maintain a webpage regarding this topic. Please see the latest information from the IHSA this week: According to that update, summer camps have been suspended until further notice IHSA, the spring state series has been canceled, and IHSA is looking into possible limited contests later in summer for seniors to participate. Families are also encouraged to contact their child’s school for additional information regarding specific athletic activities. 

Questions below have been added or updated on April 17, 2020

Q. How does Gov. Pritzker’s “stay-at-home” order affect Geneva 304 schools?       

Geneva 304 is following Gov. Pritzker’s order to extend the closure of Illinois schools through the end of the school year. We will continue to support students and follow the guidelines outlined in our Remote Learning Plan for the duration of the 2019-20 school year. We also will be canceling all events and co-curricular activities through May.   

Questions below have been added or updated on April 8, 2020 

Q. Where can I find more information about Geneva 304’s Remove Learning Plan?  

The Illinois State Board of Education has created recommendations for school districts about instruction, grading, content selection and delivery, and social-emotional needs. Geneva 304 has incorporated recommendations from the state into our Remote Learning Plan, which you can view at this link. Remote learning details are outlined in this plan. Specific information for your child's classes and courses will be shared by the school and teacher. Please understand this document is created to be flexible and is subject to changes as this unprecedented situation evolves.    

Q. What are the scheduled Remote Learning Days, and how long will we be using them?  

Geneva’s Remote Learning Plan will be in place until the state-mandated school closure has been lifted. During the closure, staff and students will participate in regular remote learning activities on normal school days. However, due to the unique natureof this instructional approach and the varying experiences of individual students, families, and teacherswe plan to devote several days throughout the closure as Self-Directed Learning Days. On Self-Directed Learning Days students will have the opportunity to catch up on work from the week as well as engage independently in a variety of optional activities that their teachers will provide. At the same time our educators will work collaboratively to learn new skills and plan and prepare for upcoming remote learning. Geneva will employ these Self-Directed Learning Days on the following Dates: Fridays of April 17th, April 24th. More information will follow should the closure be extended. Please see the Calendar in the Remote Learning Plan for details.      

Q.  Will all remote learning activities need to be done on a device?  

No.  Remote learning can be real-time or flexibly timed, and it may or may not involve technology. A teacher may utilize a blend of real-time, flexibly timed, technological, and non-technological options.   

Q. How much time should I anticipate my child spending on remote learning activities?  

The table below provides guidance from the Illinois State Board of Education regarding the recommended daily level of engagement for students for remote learning activities. It is important to note that these guidelines are inclusive of all lessons and activities that an individual student may engage in during a typical remote learning day. Also, per state guidance, “this is not inclusive of non-graded enrichment opportunities, which ISBE encourages teachers and families to provide.”   

Minutes Chart 

Q. Should I expect that my child will receive daily assignments?

While our teachers will be available to students during typical school hours on scheduled Remote Learning Days, these learning opportunities may be provided on a daily basis or may be distributed in larger chunks as teachers check in and support students regularly.  

Q. How will learning content be determined?  

Our staff has been asked to prioritize connection and to focus on academic skills and standards that will be most beneficial to students in their future.  The goal will be to put students in the best position to be successful beyond the closure.  

Q. What is expected of me as a parent/guardian?  

Below is a chart of roles and responsibilities of teachers, students, and parents/guardians during Remote Learning Days.   

Roles and responsibilities 

Q. What online platforms are students expected to use?  

Teachers and students are encouraged to use the tools and resources they are already familiar with to support a successful remote learning experience.  To that end, some of the more common tools and platforms being used include Microsoft Office 365, Microsoft Teams (real-time audio/video collaboration), Google Classroom (Grades 6-12), Schoology, Flipgrid, and SeeSaw. 

Q. How does Geneva 304’s Remote Learning Plan involve special education and related services?   

The Student Services Department and your child’s special education team are here to support your child and help you navigate this process. Both Student Services and Learning & Teaching have collaborated to ensure our Geneva 304 Remote Learning Plan allows accessibility and equity for special education students as well as opportunities for collaboration amongst educators and families. Special education teachers and related service providers will provide your child with coordinated, reasonable, and appropriate services in light of the current circumstance. For detailed answers to frequently asked questions about this topic, please visit the Student Services section of our website at this link. We will continue to communicate as we receive guidance from ISBE, as well as local and state officials.   

Q.  What services listed on my child’s IEP be provided during this time?   

Geneva CUSD 304 is making good faith efforts to provide students with disabilities a free and appropriate public education (FAPE) in light of these exceptional circumstances of mandatory school closures and stay home orders, due to the COVID-19 pandemic. For detailed answers to frequently asked questions about this topic, please visit the Student Services section of our website at this link. We will continue to communicate as we receive guidance from ISBE, as well as local and state officials.   

Q. Who can I contact if I have questions or concerns?  

Your child’s case manager is your first point of communication. During remote learning, he or she will continue to work closely with your child and your child’s team to manage aspects of the IEP/504 and facilitate collaboration amongst your child’s special education team. Related service providers like speech-language pathologists, social workers, occupational therapists and physical therapists can provide information on service delivery relative to your child’s IEP; if you have questions regarding a specific related service, you can contact the provider directly. Building and District administrators are also available to offer support, answer questions, manage district processes and provide information.   

Q. How will the district complete Early Childhood Screenings?  

Geneva 304 school district has Early Childhood Developmental Screenings scheduled for 8/19, 8/20, 10/9, 11/13, 1/15, and 2/25.  Please call 630-444-8700 to schedule an appointment.  If you have a more immediate need, please reach out to Jen Seaton, Early Childhood Coordinator at [email protected] or 630-444-8705.    

Q. How do families apply for District food and fee waivers?  

Families who have been impacted with a change in their financial situation during this pandemic crisis may be eligible for more support for food and fee waivers. An application for food and fee waivers can be found on the Geneva CUSD 304 website and via the following link: To begin, select your student’s school (a drop-down list will appear if you type “Geneva” in the School line) and the application will walk you through the remainder of the process. (Be sure to have your student’s ID and birthday available.) Even if you are not sure whether you qualify, it is important to apply if your financial situation has changed as the State is developing a Pandemic Electronic Benefits Transfer (P-EBT) program designed to provide families with additional financial supports related to school-based qualifications. More information will be made available on this program via the State’s website: Families can apply at any time for District food and fee waivers; however, it is encouraged that families who choose to apply now due to a change in financial condition do so by Monday, April 13th so that if approved, their information will be shared with the State in connection with the P-EBT program and the possible additional benefits. If you have questions, please do not hesitate to contact our business office at 630-463-3035 or via email at [email protected]    

Questions below have been added or updated on March 31, 2020

Q. Do these days need to be made up?  

No, these are considered “remote learning days,” which the governor has proclaimed do not need to be made up.  

Questions below have been added or updated on March 26, 2020

Q. My family would like to help out during this time. How can we volunteer?    

We are so grateful to families who have stepped up with this offer to help their neighbors. Please consider the following support opportunities, which have been identified by our partners as having a large impact on our community:   

  • Volunteer Fox Valley is a virtual resource center with opportunities throughout the Fox Valley area. This is funded by United Way and Aurora University. Volunteer information can be found here: 
  • Northern Illinois Food Bank is in desperate need of volunteer help. This is where food is sorted, boxed and prepared to be distributed to food pantries all over the county.?You can register online at and view all the shifts available. If you can help out sooner than the posted calendar allows, just give them a call at 630-443-6910 and they will be happy to hear from you and most likely take you sooner! 
  • Kane Senior Council administers the Meals on Wheels program for senior citizens in our area. Batavia United Way has funded this program for years. This program provides seniors with a wide variety of ready-to-eat, single serving meals. Volunteers pack and deliver meals to the homebound seniors. Special dietary needs are accommodated. Due to a shortage of help, volunteers are needed immediately. Call direct to 708-872-7820 if you would like to volunteer.  

Questions below have been added or updated on March 19, 2020

Q. What does “Act of God” mean as it relates to this school closure?  

The Illinois State Board of Education has designated March 17-March 30 as “Act of God” days. While at this time the state’s “Act of God” designation for these missed days means that this work is not required for students, we nonetheless want to support and encourage our students to keep engaging in educational activities via our remote learning plan.      

Q. Are teachers required to teach during “Act of God” days?  

While the state isn’t mandating it, Geneva 304 administrators and teachers have collaborated and are moving forward together with our remote learning plan for daily touchpoints beginning Monday, March 23.     

Q. Do these days need to be made up?  

The Illinois State Board of Education has said that the "Act of God" days that we are out of school related to the current situation do not have to be made up at the end of the school year.     

Questions below have been added or updated on March 18, 2020

Q. Will students be “required” to complete all of the continuing learning opportunities that are shared?   

We are looking to the Illinois State Board of Education for this guidance. Current language from ISBE (3/17/20) reads: “ISBE recommends that any student work completed during the mandated statewide school closure not count toward student grades or otherwise impact a students’ academic standing. However, as we do not yet know the full extent of the closure and want to minimize any negative effects on students, schools may allow student work to count during the closure ONLY to increase a student’s academic standing.”   

Q. How are decisions about school-sponsored athletics being determined?    

IHSA has developed a webpage regarding this topic. Please visit this page for the latest updates.      

Questions below have been added or updated on March 17, 2020

Q.  What if I am not getting district, school or teacher emails?  

Please make sure your email address is up to date in Home Access Center at this link.

If you are a community member, you can also sign up for 304 Connects email messages from the district at this link.  

The District also posts every community message to its website, and the archive of all 304 Connects messages to the community can be found at this link.

Q. What if the links on the PowerPoint that were sent by my child's teacher are not working?   

Please reach out to your child’s teacher directly.    

Q. I am having trouble connecting my child's device to our home WIFI network, I have tried the districts troubleshooting website, but still cannot connect.     

If the 1:1 Troubleshooting Guide does not help to resolve the issue, the following options are available during this time:   

Please note that technical support is limited as our support team is prioritizing critical issues.     

Q. Are there area resources beyond the school district where families in need can find additional supports?   

Yes. Below is a list of local area food pantries which may be an additional support for families. (*) It is recommended to call ahead - hours and days may change.    

Salvation Army, St. Charles 
1710 South 7th Ave.  St. Charles 
Phone 630-377-2769 
(*)Pantry Hours  Mon to Fri 8:30 am to 3:30 pm   

Chapel Street Church  Shepherds Heart Food Pantry 
2300 South Street  Geneva 
Phone 630-232-7068 
(*)Pantry Hours  Tuesday noon to 2 pm 
Wednesday 9 to 11 am 
Thursday 9 to 11 am & 5 to 7pm 
Can visit twice a month (every other week)   

** Batavia Interfaith Food Pantry 
100 Flinn Street  Batavia 
Phone 630-879-3784 
(*)Pantry Hours  Tuesday 1 to 3 pm  Wednesday & Thursday evening from  6:30 pm to 7:30 pm 
Friday 10 am to noon 
** Open only to Residents of Batavia & Batavia Township    

Questions below have been added or updated on March 16, 2020

Q. What is the plan for district events and activities?

During this time frame, all district events and activities are also postponed or canceled. More information will be communicated when possible.

Q. Where can I find reliable resources about COVID-19?

Please refer to these reliable sources: Illinois Department of Public Health, Kane County Health Department, and Centers for Disease Control

We realize there is a lot of information on this topic, and it can be overwhelming to navigate. For this reason, we have curated information on our website for families, and we are working to update it as more information is provided:

Q. I still have questions about COVID-19. Who can I contact?

The IDPH is prepared to answer your questions about COVID-19: call the hotline at (800) 889-3931 or email [email protected].  

Q. Will my child have access to a school-issued device?

Students in grades 3-12 were asked to take their devices home on Friday, March 13, 2020.

Students in grades K-2, or those that were absent or unable to take home their device, may use a personal computer or other Internet-connected device to receive information regarding learning opportunities.

Q. What if I don’t have Office installed on my personal computer?

As a parent/guardian of a student enrolled in Geneva CUSD 304 schools, you eligible to install Office on up to 5 personal PCs or Macs at no cost. Now is a great time to take advantage of this benefit to ensure that your personal PCs or Macs have the software students need to support learning and communication!

Q. What if I or my student does not know their Microsoft Office 365 account information?

Information regarding Office 365 accounts will be sent by email to the parents of K-2 students. Students in grades 3-12 should be familiar with their school-issued Office 365 username and password. If you need help, please contact technical support.

Q. What if we don’t have Internet access at home? 

There are a few opportunities for families or staff that do not have Internet access at home to get online.

1.      Many local businesses offer free wireless Internet access to customers. While these businesses remain open to the public, students, parents, or staff may be able to access the Internet.

2.      Comcast has recently announced several changes in response to COVID-19. For details, review Comcast’s COVID-19 information page.

      a.      Low-income families may qualify for their Internet Essentials program. It was recently announced that they are offering 60 days of FREE access to qualifying families. This service is normally $9.95 per month.

      b.      A map of Xfinity WiFi locations is located here:

3.      Several other Internet and cellular service providers are also announcing changes in response to COVID-19. Parents and staff should check with their current providers to determine specific provisions that apply to their service.

Q. Is Internet access filtered for devices when they are away from school?

Yes, when students are using school-issued laptops. These laptops have special software configured to support filtering when students are not at school. This allows the same rules that apply to students at school to also apply at home. To learn more about this and other Internet Safety practices, please review the Internet Safety & Security resources page.

Q. What resources are available for families who need child-care support?

Geneva CUSD recognizes the challenges related to child-care during our district closure, but we are unable to offer child-care support in our schools.

Q. What resources are available for students and their families who need additional support?

Kane County residents can dial 2-1-1 and get connected to LIVE human services specialists who are ready to discuss your needs or concerns and connect you to local and state resources. This includes food, shelter, help with aging parents, domestic abuse and much more. This also includes the most accurate and up-to-date information regarding COVID-19 from our country’s most trusted and reliable experts. Calls are free, confidential, and phone lines are open 24 hours a day, 7 days a week. Help is available in more than 150 languages.

Q. How does this affect summer school and other summer programs?  

We are evaluating what this may mean for summer school, extended school year learning and other summer programs and will communicate information once further guidance is received and decisions are made.