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May 22, 2020 

This week, Geneva 304 completed its 8th week of curbside drop-off service for student and staff 1:1 devices and computers. Since the Geneva 304 Remote Learning Plan began this spring, the District has been supporting repairs for District-issued devices, by way of conducting scheduled pickups and drop-offs in front of Geneva High School. Many employees worked behind the scenes with safety as the primary focus, according to Technology Director Mike Wilkes.  

“This was a great example of a complete team effort; so many stepped up to ensure it was a success for our students and staff. It could not have happened without the support of the Operations & Maintenance team,” Wilkes said. “O&M staff helped to ensure everyone had the proper personal protective resources they needed, and they sanitized all of the equipment coming back to the District to make sure it was safe for the technicians to do their work.” 

The curbside service schedule began as once each week and evolved into twice weekly as staff became more comfortable with the process. About 185 devices were repaired (or are in the process of being repaired) by Geneva 304’s technicians, and 106 of the repaired devices were returned via the curbside process, Wilkes said.  

The Client Services members had a very strong desire to help and they truly met the moment, according to Client Services Coordinator Kevin Flahaven. “The team was able to come together, troubleshoot and problem solve the process, and do what they do best, which is deliver a high-quality customer service experience to ensure that our students and staff could continue to learn and teach in our changed world,” he said. 

Wilkes expressed appreciation and gratitude to everyone involved: “This system has proven to be a model that helped us to ensure that one of the Technology Department’s greatest barriers during the closure - physical support - turned into one of the greatest strengths.” 

1:1 Troubleshooting Guide

The District also launched a new and improved 1:1 Troubleshooting Guide page on its website, which includes answers to frequently asked questions. Families are invited to access these tips as needed at this link.

Summer Plan for 1:1 Student Devices

As the 2019-20 school year wraps up, Geneva 304 schools have been communicating with families the details regarding the summer plan for students’ 1:1 devices. For additional information about this, please read the Frequently Asked Questions page at this link.